Terms of Service
Last updated: October 2026
1. Bookings
Bookings are made via WhatsApp (or phone/email) and are confirmed when we reply with your slot, driver and fare. Monthly slots are reserved on upfront payment; daily and private rides on confirmation. The fare agreed at booking is final — no surge.
2. Monthly packages
Monthly packages cover 5 days a week (Monday–Friday) for one named rider and are non-refundable and non-transferable. Missed days (leave, sickness, work from home) do not reduce the fare — the package reserves your seat and slot, not individual rides. Seats may be swapped between named riders only by prior agreement on corporate blocks.
3. Cancellations
Daily and private rides: cancel with as much notice as possible — specific terms are confirmed at booking. Late cancellations (after the driver is dispatched) may be charged in full. Monthly packages cannot be cancelled mid-cycle for a refund; see section 2.
4. Waiting time
Drivers wait a short grace period at the agreed pick-up point. Beyond that, the car keeps the route’s schedule; we will move you to the next available slot where possible. For private rides, extended waiting is charged as agreed at booking.
5. Luggage
Included luggage: saloon 2 suitcases + 2 handbags; 7-seater 4 suitcases + 5 handbags. Larger loads must be declared at booking so the right vehicle is dispatched; undeclared excess luggage may be refused if it cannot be carried safely.
6. Passenger conduct
Passengers must wear seat belts, keep the vehicle clean, and not distract the driver. Smoking, alcohol and strong-smelling food are not permitted. We may refuse or end a trip — without refund — for abusive behaviour or anything endangering the driver, passengers or vehicle.
7. Liability
We operate fixed-route transport with vetted drivers and backup vehicles, but we are not liable for delays caused by traffic, road closures, weather or other events beyond our control, nor for personal belongings left in vehicles (though we will always try to return them — message us on WhatsApp).
8. Contact
Questions about these terms: WhatsApp +971 50 306 9501 or email info@carpoolsuae.com.